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Return Policy
Customer satisfaction is very important to all of us at Wilkinson Wine Cellar. We are committed to delivering your product in excellent condition and fully guarantee all wine purchased from Wilkinson Wine Cellar, LLC. If you are dissatisfied in any way with your purchase, please contact us and we will do our best to correct the situation. Return authorizations will not be given and refunds will not be granted for customer shipments that are shipped at the customer request outside of the safe temperature range of 55 to 75 degrees F.
Merchandise Damaged
during or from Shipping 
In the event that you experience a problem with a shipment, please contact us within 30 days of your purchase date to resolve the situation. We may require you to return any unopened bottles to us for quality control information. Depending on the situation, we may offer you a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the
Quality of Wine Received
If you believe that you have received a bottle of wine that has TCA contamination (i.e. the bottle is “corked”), please contact us. You will be required to return the bottle to us for quality control information. Depending on the situation, we may offer you a replacement, a discount, a refund or an account credit to be used for a later purchase.
Refunds
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
Conditions Refunds or Exchanges will not be granted
- Customer altered products, tampered products, or changes made by the customer to the original condition of the wine as received
- Customer misunderstanding or not knowing the product that they ordered, such as type, size, quality, or pricing
- General dissatisfaction of the wine and requests in general that the wine is not as expected, expectations customers have from the wine ratings, or customers belief that the wine product is not to the level of quality that they anticipated
- Non-specific reasons for lack of quality as compared to other times and locations customers may have had the specific wine, such as the winery, restaurants, or other tastings
- Misunderstandings about shipping times, shipping conditions, or issues concerning shipping instructions to Wilkinson Wine Cellar, LLC
- Wine characteristics and variances that are considered within the range of acceptable by both Wilkinson Wine Cellar, LLC management and the Distributor that provides legal distribution in Virginia for that wine.
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